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Refund policy

Refunds

To be eligible for a refund, your item must not be shipped yet. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns due to hygienic and sanitary reasons.

Please note the customer shall bear the shipping costs of the product if the shipping has already been paid ordered by our team.

To start a refund, you can contact us at info@weightozem.com. 

We will notify you once we’ve received your message, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.